Personalise Your Communication with Vacation Rental Guests to Build Relationships, create a positive experience and get return bookings

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Why Welcome and Departure Information is Important and What to Include:

Set expectations: By communicating with guests before their stay, you can help to set expectations about what to expect from your property and what is expected of them. This can help to avoid any misunderstandings or disappointments during their stay.
Resolve issues: If a guest does have an issue during their stay, clear and concise communication can help to resolve the issue quickly and efficiently. This can help to ensure that the guest has a positive experience and that they are more likely to book with you again in the future.
Build relationships: Guest communication can also help to build relationships with guests. By taking the time to communicate with guests and getting to know them, you can create a more personal and memorable experience for them. This can help to encourage guests to leave positive reviews and to book with you again in the future.
Improve your property: By listening to guest feedback, you can learn how to improve your property and make it a more enjoyable place for guests to stay. This can help to increase your bookings and improve your overall guest satisfaction.
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What to include in your Guest Welcome and Departure Information on Search and Stay listing.

Guest Welcome Instructions

Address: Provide your guests with your full address, including the city, state, and postcode.
Driving directions: Include clear and concise driving directions to your property.
Check-in time: Let your guests know what time they can check in to your property.
Parking instructions: If you have parking available, provide your guests with instructions on where to park.
Key location: Let your guests know where they can find the key to your property.
Packing suggestions: Provide your guests with suggestions on what to pack for their stay.
Contact information: Provide your guests with your contact information so they can reach you if they have any questions.
House rules: Be sure to include your house rules in your check-in instructions.
Additional instructions: If you have any additional instructions for your guests, be sure to include them in your check-in instructions.

Guest Departure Information for your listing on Search and Stay.

Check-out time: Let your guests know what time they need to check out of your property.
Closing and locking doors: Remind your guests to close and lock all doors when they leave your property.
Turning off lights and fans: Remind your guests to turn off all lights and ceiling fans when they leave your property.
Rubbish removal: Let your guests know where they can dispose of rubbish.
Bed linens: Remind your guests to strip bed linens and leave them in the laundry room.
AC/heater: Remind your guests to turn off the AC/heater when they leave your property.
Outside gates: Close all outside gates when you leave your property.
Key location: Let your guests know where they should leave the key when they check out.
Thank you note: Be sure to send your guests a thank you note for staying at your property.

Special Instructions for your Listing on Search and Stay.

WiFi network and password: Provide your guests with the WiFi network name and password.
Extra linens and towels: Let your guests know where they can find extra linens and towels.
Electronic devices: Provide instructions on how to use any electronic devices on your property.
Sound system: Provide instructions on how to use the sound system on your property.
Rubbish removal: Let your guests know where they can dispose of rubbish.
Thermostat: Provide instructions on how to use the thermostat on your property.
Hot tub or pool heater: Provide instructions on how to use the hot tub or pool heater in your property.
Special appliance instructions: If you have any special appliances in your property, be sure to provide instructions on how to use them.

Local Things To Do and Places To Go, Suggestions for Your Guests:

Bars and restaurants: Share some of your favourite bars and restaurants with your guests.
Coffee shops: Let your guests know where they can find the best coffee shops in the area.
Supermarkets: Provide your guests with the location of the nearest supermarket.
Shopping areas: Let your guests know where they can find the best shopping in the area.
Nearby parks or popular outdoor areas: Share some of your favourite parks or outdoor areas with your guests.
Gyms: Let your guests know where they can find a gym in the area.
Cinemas: Share some of your favourite cinemas with your guests.
Museums or national monuments: Let your guests know where they can find the best museums or national monuments in the area.
Urgent care centres: Provide your guests with the location of the nearest urgent care centre.
Places of worship: Let your guests know where they can find places of worship in the area.

Set expectations: By communicating with guests before their stay, you can help to set expectations about what to expect from your property and what is expected of them. This can help to avoid any misunderstandings or disappointments during their stay.
Resolve issues: If a guest does have an issue during their stay, clear and concise communication can help to resolve the issue quickly and efficiently. This can help to ensure that the guest has a positive experience and that they are more likely to book with you again in the future.
Build relationships: Guest communication can also help to build relationships with guests. By taking the time to communicate with guests and getting to know them, you can create a more personal and memorable experience for them. This can help to encourage guests to leave positive reviews and to book with you again in the future.
Improve your property: By listening to guest feedback, you can learn how to improve your property and make it a more enjoyable place for guests to stay. This can help to increase your bookings and improve your overall guest satisfaction.

NEXT STEPS:

List on Search and Stay HERE

Have our Search and Stay Team create your listing for you HERE

Want more detailed information? You'll find it in our help section HERE

Want to talk to someone? Book a call with Dami our Business Development Manager HERE.

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